Enter the e-mail address associated with your account.
For issues logging into NurtureOhio please contact nurtureohiosupport@deliverhealth.com
For issues and questions relating to your PNM account, please contact your Provider Administrator. If you do not know who your Provider Administrator is, you are the Provider Administrator, or you need additional PNM support, please contact the integrated help desk via email at IHD@medicaid.ohio.gov or at (800) 686-1516. If your issues/questions persist, please email MomsandBabies@medicaid.ohio.gov
For other questions about the PRAF 2.0 or to discuss problems encountered, please email MomsandBabies@medicaid.ohio.gov.
For information on the NurtureOhio website and the PRAF 2.0, visit https://medicaid.ohio.gov/resources-for-providers/special-programs-and-initiatives/praf/praf.
For issues and questions relating to your NurtureOhio account information, please contact MomsandBabies@medicaid.ohio.gov.
For information on the NurtureOhio website and the PRAF 2.0, visit https://medicaid.ohio.gov/resources-for-providers/special-programs-and-initiatives/praf/praf.
- ODMs Preferred notification of pregnancy
- The only pregnancy notification that automatically:
- Updates Medicaid eligibility in order to:
- Prevent loss of coverage during pregnancy
- Prevent payment delays
- Notifies the managed care plan of pregnancy
- Assesses for additional patient needs
- Updates Medicaid eligibility in order to:
- Any Ohio Medicaid contracted individual who identifies pregnancy (OB/GYNs, FQHCs, MCEs, CBOs, PCPs, EDs, ect.)
Important Update:
On December 1, 2025
Features/Updates
- ROP Changes (Please see December Release email for more details)
- "Primary Language (if not English):" question, now only shows "Primary Language is English?" question is answered "No".
- "The name of the person at my site who should be contacted with updates/questions about this form is:" question will be required, only when "I would like my patient's Managed care plan to communicate with my office regarding an urgent need." is answered "Yes".
- NEW QUESTIONS
- Patient MCO/CDJFS assistance w identified needs
- Transportation
- Food
- Housing
- Utilities
- Assistance finding an OBGYN provider
- "Assistance scheduling appointments?" question is now a dropdown with the options "Yes", "No", and "Unknown"
- Patient has a prenatal visit appointment scheduled
- Date of Appointment
- My patient would benefit from a referral to WIC
- My patient would benefit from a referral for Home Visiting
- Permission is given for text messages about Home Visitation
- Patient MCO/CDJFS assistance w identified needs
On September 30, 2025 at 10pm
Features/Updates
- MPRT Update
- Moving Patient Validation to NurtureOhio instead of on the request from MPRT.
- No changes for the user on the MPRT side.
- For MCO/CDJFS users - Referral processing update
- Users will be able to save/update a referral note without needing to complete the referral.
On June 26, 2025 at 10pm
Features/Updates
- Addition of County Department of Job and Family Services (CDJFS) user type
- New Patient Referral System for CDJFS and MCO users
- Process/Update individual referrals
- Updated referral questions for better referral reporting
- Ability to search/filter referrals
- Ability to export referrals
On April 30, 2025 at 10pm
Bug Fixes
- ROP Update - Fix for date questions acting as required even when not required.
- OHID logins now updates user's name and email.
- ROP Updates
- Asterisks added to required questions
- Primary Language (if not English) question now dropdown list to match PRAF.
- Updating question text "Information on additional resources, services and home visiting?" to "Information on additional resources, services, WIC, and home visiting."
- Patient managed care plan ID question is removed.
- For Non-OBGYN users - Provider Fax number question is now not required.
- For Non-OBGYN users - Practice Medicaid ID automatically populated from PNM association and not editable.